Frequently Asked Questions

Below you will find common questions as well as tips & tricks on how to get the most out of your MyRxProfile app. From first use to new features to general questions about medications, we cover it all. If you’re finding your question isn’t answered below, please Contact Us so we can help!

How do I know which drugs have adverse interactions?

You will be alerted to adverse drug reactions on your “Profile” tab in the app. There will be “Severe”, “Moderate”, “Mild” and “Matching Active Ingredient” indicators that show your overall risks. You can click into each interaction type to view the specific drugs and ingredients that overlap.

How do I scan over the counter (OTC) Items?

To scan OTC (over the counter) items, simply access the “Scan OTC Bar Code” screen on the search function, hold up the barcode so it’s in your phone’s viewfinder and the app will automatically scan the barcode and search for results!


Not getting a result?

Try manually searching the drug name and locate from the dropdown.

How do I scan prescription (Rx) drugs?

To scan Rx drugs, simply access the “Scan Drug Name” screen in the app, hold up the packaging so the (National Drug Code) NDC number or drug name is visible in your phone’s viewfinder. The app will automatically scan for the drug information and search for results!


Not getting a result?

Try manually searching the drug name and locate from the dropdown.

Why should I use this app?

Using MyRxProfile could save your life!

Most people these days are responsible for managing their own medications. But information is disparate and overwhelming – across multiple doctors, news articles, blogs, and other sources – and it’s tough to balance prescription medications, over-the-counter drugs, supplements, and foods. And the stakes are high – making wrong decisions can be expensive and dangerous!


MyRxProfile can help you check for adverse drug reactions between medications you’re currently taking or considering.

What are "Matching Active Ingredients"?

Matching Active Ingredients are ingredients in medications that have the same common active ingredients. For example, there are 600 medications that contain acetaminophen. Many people end up taking drugs with the matching active ingredients, which increases the risk of an adverse interaction. MyRxProfile will alert you to like ingredients so you can avoid these risks.

What is a UPC code?

A UPC code is the traditional barcode you’re used to seeing on nearly every retail product in the United States. It is a barcode with a 12-digit number beneath it. These are commonly found on over the counter items.

What is an NDC code?

A National Drug Code (NDC) is a unique 3-part numerical identifier used in the United States for drugs. These are found on prescription drugs.

What are the different drug classes?

Drugs are broken out into 5 scheduled classes. The lower the number, the higher the addictive qualities.

Schedule I

Substances in this schedule are considered illegal have no currently accepted medical use in the United States, a lack of accepted safety for use under medical supervision, and have a high potential for abuse. Examples include: Cocaine & heroin.

Schedule II

Schedule II drugs are drugs with a high potential for abuse or dependency. Use can potentially lead to severe psychological or physical dependence. These drugs are considered dangerous. Examples include:  oxycodone (OxyContin®, Percocet®), and fentanyl (Sublimaze®, Duragesic®).

Schedule III

Schedule III drugs are drugs with a moderate to low potential for physical and psychological dependence. The potential for abuse of Schedule III drugs is lower than Schedule I and Schedule II drugs but greater than Schedule IV. Examples include: products containing not more than 90 milligrams of codeine per dosage unit (Tylenol with Codeine®), and buprenorphine (Suboxone®).

Schedule IV

Schedule IV drugs are drugs with a low potential for abuse or dependence. Examples include: clonazepam (Klonopin®), diazepam (Valium®), lorazepam (Ativan®).

Schedule V

Schedule V drugs are drugs with the lowest potential for abuse and consist of preparations containing limited quantities of certain narcotics. Examples include: cough preparations containing not more than 200 milligrams of codeine per 100 ML or per 100 grams (Robitussin AC®, Phenergan with Codeine®), and ezogabine.

What is a drug interaction and what do the levels mean?

A drug interaction is any substance that affects the activity of another substance when taken together. For any drug interactions or questions about drug interactions, you should contact your physician immediately. You can also email your profile to your physician or caretaker within the app.


Mild interactions are limited and may be bothersome but do not usually require medical attention.


A moderate interaction may be bothersome or extreme, but not life-threatening. Medical attention may be required. You should consult your physician before taking medications that indicate a moderate interaction.


A severe interaction may be life-threatening or cause permanent damage. You should consult your physician before taking medications that indicate a severe interaction. If you believe you are having a severe drug interaction you should seek medical attention immediately.

How many profiles can I have?

There is no limit on how many profiles you’re able to have. This way, you can have profiles for yourself, family members and friends to help monitor reactions for their medications.

Can I email my doctor using the app?

Yes, you can! Simply click on the mail icon under “Your Profile” next to your name. You’ll be taken to your email client where you can type in your doctor’s email address and just hit send! It’s that easy.

How do I use the App?

You can find detailed instructions within the MyRxProfile app in the tutorial screens, or you can view our support pages on our website.